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LAN machine connection = troubleshoot lost connection

Occasionally, machine connection to the design spooler may fail, there are many factors that affect this issue.  Here are troubleshooting steps to help get your connections back; if no

 

 

Step 1:

Please check your design spooler and be sure it is running, stopping and restarting the design spooler may correct your issue. You will find the start and stop icons as follows:

Windows 7 click the windows start button/all programs/Tajima/DG## by Pulse, click to open the folder for the start/stop design spooler options.

Windows 10, click the windows start button, scroll to Tajima, click to open the folder for the start/stop design spooler options

Click Stop and then Click Start - wait a few moments for the design spooler to get up and running and check for the machine(s) in the output to machine window. If there are no machines available, refresh the network connection on the embroidery machine.

On MX models hold SET and press F3 at the same time for the SET+F3 menu.  Arrow down to 10 Networking, turn the gray dial to set the option to No, press SET.  Return to 10 Networking and turn the gray dial to set the option to Normal ( alternate options, Yes or DG/ML [V1] ).  A red processing box should open and then close immediately if there is connection.


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Step 2:

If this does not correct your issue try a total power off of all network elements including the embroidery machine, router or switch and PC.

Bring the hardware back up in the following order waiting for each piece of hardware to boot before turning on the next one:

PC
Router
Embroidery machine

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Step 3 (option):

If you have changed any of your hardware, computer, switch, etc you may have to re-assign IP addresses based on the network configuration and if your network is set up using static IP addresses.

If there has been a firmware update on the embroidery machine and you use static IP settings within your network, verify that the static IP information was included during the update. If not, the ipsetting.ini file located on the firmware flash drive should be edited with the appropriate information and the machine updated with the ipsetting option.

For MX model machines follow this link for setting the IP address

https://help.hsi.us/hc/en-us/articles/217927658-Setting-Static-IP-on-Tajima-MX-model-Sewing-Machines-How-to-Instructions

For TMAR machines follow this link for setting the IP address

https://help.hsi.us/hc/en-us/articles/217826478-TMAR-K-machine-Manual-and-Network-activation

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Check the connection, if it is not restored please resort to using a flash drive to transfer files and keep working.  
To save files to the flash drive:
click File
click Save AS
change Save In to the flash drive location
change the file name
change the file type to DST
click Save

Officially the Tajima machines will read a 2GB or smaller flash drive.

 

You can request support by clicking on Submit a support request at the top of the page next to the sign in area or by calling Hirsch Solutions toll free, 800-394-4426, for a support ticket to be entered into our system for you.

 

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