Machine Support contact information

We aren't able to assist you with machine questions and issues through Pulse software support, however, we're pleased to include this information to help send you in the right direction!

You can call the Hirsch toll free number, 800-394-4426 for personal assistance during business hours, after hours you will be able to leave a voice message for follow up on the next business day.


Technical support is provided from 8:00am - 7:00pm, Eastern Time, Monday through Friday and 10:00am - 6:00pm, Eastern Time on Saturday.


You can also request machine support directly from the Hirsch Solutions web site,, by clicking on the Support option in the menu and then Service Request Form.

After submitting this form, you should expect a response from a Hirsch technician within the following 2 hours. Reports submitted outside of the above stated operating hours will receive a response on the following business day.


Click this link to travel to the Hirsch Solutions web site:

Follow the steps below to submit a machine support request:


Support / Service Request Form


Service is available for Tajima embroidery machines, SEIT laser, Ovaljet and Adelco dryers and screen print machine.


For the best service experience, please include your complete contact information along with a detailed description of your machine issue and please be certain to have your machine model and serial number available to complete the Service Request Form. 







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