PROBLEM:

Your Computer has stopped communicating with your Sewing Machine Via your Serial Cable Connection.

TROUBLE SHOOTING PROCEDURE:

Serial connections can be touchy sometimes.  The trouble shooting procedure below should solve the problem if you had a previous connection to your machine(s) and it suddenly stopped.

NOTE*

If you have never had a Serial Connection to your sewing machine the information below will not help you.  You will need the information found after clicking this button > 

I have been connected in the past and need help Reconnecting continue below

Solution 1

 

1) clear all of sewing machine memory 
2) Clear design queue [ File > machine connection >> Design Queue ]
3) Be sure your design file name that is being sent to the sewing machine has no special characters
   and has a file name with no more than 14 Characters

4) If you are receiving a 8002 Error you may be attempting to send a design with the same file name as a design that
   is already in the queue or in your sewing machine memory.
   The Sewing machine can not overwrite a file so, if you try to send a design with the same file name to the machine      

   and it is already at the machine or in the queue you will receive an error 

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Solution 2

 1) Reboot your computer. !! wait until the PC is completely booted before proceeding to step  !!

2) Turn your sewing machine off and then back to [ ON ].

3) Start DG/ML Software

4) Try sending a design to the sewing machine {Did the design send and can you pull it into the machine?}

If not >>

1) Go to Start > Control Panel >> Administrator >> Services >>>{ scroll to "PULSE" } Double click it , See if it says [ STOP ] or [ START]

• Either [ STOP ] Selection or the [ START ] Selection buttons will be available for you to click on.
• You will want to STOP the service by choosing [ STOP ] if it is not already Stopped.

NEXT >

Click [ START ] to re start the Spooler service 

•  Close DGML and Re start your DGML Software.
  
  NEXT >

• Clear the Queue in DGML Software 
• File > Machine Connection >> Queue
• *Right mouse click on icons if available and choose { DELETE } to remove the designs from the queue.
• send a new design to the sewing Machine > { were you able to read the design at the sewing machine?}
  

 

If you were not able to read a design at the machine after attempting the above please create a support ticket by clicking the button below: