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Serial Connection > Not Connecting Trouble Shoot Procedure

PROBLEM:

Your Computer has stopped communicating with your Sewing Machine Via your Serial Cable Connection.

 

 

TROUBLE SHOOTING PROCEDURE:

Serial connections can be touchy sometimes.  The trouble shooting procedure below should solve the problem if you had a previous connection to your machine(s) and it suddenly stopped.

 

NOTE*

If you have never had a Serial Connection to your sewing machine the information below will not help you.  You will need the information found after clicking this button > notconnectedbutton.jpg

 


I have been connected in the past and need help Reconnecting continue below


 

serialheader.png

Solution 1

 

1) clear all of sewing machine memory 
2) Clear design queue [ File > machine connection >> Design Queue ]
3) Be sure your design file name that is being sent to the sewing machine has no special characters
   and has a file name with no more than 14 Characters

4) If you are receiving a 8002 Error you may be attempting to send a design with the same file name as a design that
   is already in the queue or in your sewing machine memory.
   The Sewing machine can not overwrite a file so, if you try to send a design with the same file name to the machine      

   and it is already at the machine or in the queue you will receive an error 

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serialoption2.png

 

Solution 2

 1) Reboot your computer. !! wait until the PC is completely booted before proceeding to step  !!

2) Turn your sewing machine off and then back to [ ON ].


3) Start DG/ML Software


4) Try sending a design to the sewing machine {Did the design send and can you pull it into the machine?}

If not >>

1) Go to Start > Control Panel >> Administrator >> Services >>>{ scroll to "PULSE" } Double click it , See if it says [ STOP ] or [ START]

  • Either [ STOP ] Selection or the [ START ] Selection buttons will be available for you to click on.
  • You will want to STOP the service by choosing [ STOP ] if it is not already Stopped.

NEXT >

Click [ START ] to re start the Spooler service 

  •  Close DGML and Re start your DGML Software.

    NEXT >
  • Clear the Queue in DGML Software 
  • File > Machine Connection >> Queue
  • *Right mouse click on icons if available and choose { DELETE } to remove the designs from the queue.
  • send a new design to the sewing Machine > { were you able to read the design at the sewing machine?}

 

If you were not able to read a design at the machine after attempting the above please create a support ticket by clicking the button below:

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