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LAN Machine Connection - Troubleshoot lost connection

PROBLEM:

An existing LAN connection to your sewing machines may have been lost.

 

Common Causes:

  1. virus software update
  2. New hardware installed on network
  3. Power Outage
  4. Computer Sleep mode
  5. Ethernet Cable Disconnected from machine
  6. Microsoft update to OS
  7. incorrect LAN enabled designation for multiple Sec. Devices on Network

 

SOLUTION:

If you have had a live connection to your sewing machines in the past and it has recently become disconnected please try the following.

 

  • Step 1:

     

    Please check your design spooler and be sure it is running, stopping and restarting the design spooler may correct your issue. You will find the start and stop icons as follows:

     

    Windows 7 click the windows start button/all programs/Tajima/DG## by Pulse, click to open the folder for the start/stop design spooler options.

     

    Windows 10, click the windows start button, scroll to Tajima, click to open the folder for the start/stop design spooler options

     

    Click Stop and then Click Start - wait a few moments for the design spooler to get up and running and check for the machine(s) in the output to machine window. If there are no machines available, refresh the network connection on the embroidery machine.

  •  

    On MX models hold SET and press F3 at the same time for the SET+F3 menu.  Arrow down to 10 Networking, turn the gray dial to set the option to No, press SET.  Return to 10 Networking and turn the gray dial to set the option to Normal ( alternate options, Yes or DG/ML [V1] ).  A red processing box should open and then close immediately if there is connection.

    _____

     

    *** Also, check the Design Spooler settings in the software for changes. You will find these settings under Tools/Spooler Settings ***

     

    The settings should read:

     

    Design Spooler Location - for the spooler computer this should be set to Always use the spooler running on the local computer

     

    Design Spooler Host - with the Local spooler setting, this will automatically be set to localhose:9050

     

    Queue Type - typically, this is set to Multiple - the Single queue option allows all connected machines to access all designs sent through the LAN, Any Machine. The Multiple queue allows the selection of a single machine when sending and retrieving designs

     

    LAN Machine Support - this option should be ENABLED - if this is DISABLED no machines can connect. If this option is grayed out and you cannot change it, that is an indication that the design spooler is not running, close the settings window, start the design spooler. Give the spooler a few moments to start up and run and then check this setting again.

     

     

     

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    Step 2:

     

    If this does not correct your issue try a total power off of all network elements including the embroidery machine, router or switch and PC.

     

    Bring the hardware back up in the following order waiting for each piece of hardware to boot before turning on the next one:

     

    PC

    Router

    Embroidery machine

     

    _____________________________________________________________

     

    Step 3 (option):

     

    If you have changed any of your hardware, computer, switch, etc you may have to re-assign IP addresses based on the network configuration and if your network is set up using static IP addresses.

     

    If there has been a firmware update on the embroidery machine and you use static IP settings within your network, verify that the static IP information was included during the update. If not, the ipsetting.ini file located on the firmware flash drive should be edited with the appropriate information and the machine updated with the ipsetting option.

     

    For MX model machines follow this link for setting the IP address

     

    https://help.hsi.us/hc/en-us/articles/217927658-Setting-Static-IP-on-Tajima-MX-model-Sewing-Machines-How-to-Instructions

     

    For TMAR machines follow this link for setting the IP address

     

    https://help.hsi.us/hc/en-us/articles/217826478-TMAR-K-machine-Manual-and-Network-activation

     

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    Check the connection, if it is not restored please resort to using a flash drive to transfer files and keep working until we can assist you by remote session.

     

    To save files to the flash drive:

    click File

    click Save AS

    change Save In to the flash drive location

    change the file name

    change the file type to DST

    click Save

     

    Officially the Tajima machines will read a 2GB or smaller flash drive.

     

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